What is one efficiency actually worth?

A support team buys a tool that resolves fifteen percent of its cases without a person. That part is easy to measure. What happens to the teams downstream, to the hire already sitting in the plan, and to the money, is the part an operating model exists to answer. Every number here is computed by the engine behind the simulator.

Atlas Systems is invented. The arithmetic is not, and neither is the awkward part at the end: four teams are still over capacity when this is done. One good decision is one good decision. Run it on your own numbers →