What one efficiency is worth

A support team buys a tool that resolves fifteen percent of its cases without a person. That part is easy to measure. Its effect on the teams downstream, the hire already in the plan and the money is harder to see. An operating model shows it. Every number here comes from the engine behind the simulator.

Atlas Systems is made up, but the arithmetic is real, including the awkward part at the end: four teams are still over capacity when this is done. Run it on your own numbers →